Privacy Policy

Last updated: 07/10/2025

This Privacy Policy explains how Aremco Barriers Ltd (“we”, “us”, “our”) collects, uses and protects your personal information when you visit www.aremcobarriers.co.uk, contact us, or buy our products and services.

1) Who we are & how to contact us

  • Controller: Network Cable & Pipe Supports Ltd T/A Aremco Barriers
  • Registered address: 41-44 King Street, Old Hill, Cradley Heath, West Midlands B64 6JH
  • Company number: 04709574
  • Email: sales@aremcobarriers.co.uk
  • Phone: 01384 566222

If you have questions about this policy or your data, contact us using the details above.

2) What data we collect

We may collect the following types of information:

  • Contact details – name, email, phone, company, job title.
  • Order & account details – delivery/billing addresses, purchase history, quotes.
  • Website & device data – IP address, browser type, pages viewed, cookies (see Cookies & analytics below).
  • Messages – enquiries, quote requests, support emails or call notes.
  • Installer/Trade info (if you apply) – qualifications, references (if provided).

We collect this when you fill in forms, email/call us, place an order, or use our website.

3) Why we use your data (lawful bases)

We process personal data only where we have a valid reason under UK GDPR:

  • To respond to enquiries and provide quotes – legitimate interests / steps to contract.
  • To process orders, deliver products and provide after-sales support – contract.
  • To send service messages about your order – contract / legitimate interests.
  • To improve our website, products and services (analytics) – legitimate interests.
  • To send marketing you’ve agreed to receive – consent (you can withdraw at any time).
  • To meet legal and tax obligations – legal obligation.

4) Sharing your data

We only share what’s necessary with trusted third parties, for example:

  • Couriers and logistics partners – to deliver your order.
  • Payment providers and accountants – to take payment and keep proper records.
  • IT/website and email providers – hosting, maintenance, analytics.
  • Installers or subcontractors – where you ask us to arrange services.

We do not sell your personal data.

5) International transfers

Some suppliers may store data outside the UK. Where they do, we use appropriate safeguards (e.g., UK-approved Standard Contractual Clauses or providers participating in the UK–US Data Privacy Framework).

6) How long we keep your data

We keep personal data only as long as necessary:

  • Enquiries/quotes: typically up to 24 months.
  • Orders and invoices: 6 years (legal requirement).
  • Marketing contacts: until you unsubscribe or we remove inactive records.

7) Your rights

You have the right to:

  • access a copy of your data;
  • correct inaccurate data;
  • ask us to delete data (where we can);
  • restrict or object to certain processing;
  • request a portable copy;
  • withdraw consent (for marketing) at any time.

To exercise your rights, email sales@aremcobarriers.co.uk
You can also complain to the Information Commissioner’s Office (ICO) at ico.org.uk or by calling 0303 123 1113.

8) Marketing

We’ll only send marketing if you’ve opted in (or you’re an existing customer hearing about similar products). You can unsubscribe any time via the link in our emails or by contacting us.

9) Cookies & analytics

Cookies help the site work and help us understand usage (e.g., page views).

  • Essential cookies: keep the site running (cannot be switched off).
  • Analytics cookies: help us improve (you can opt out if you want).

See our Cookie Policy for details and how to change your settings.

10) Security

We use reasonable technical and organisational measures to protect personal data. No system is 100% secure, but we work to keep your information safe.

11) Children

Our website and services are not intended for children. We don’t knowingly collect data from individuals under 16.

12) Changes to this policy

We may update this policy from time to time. We’ll post the new date at the top when we do.

13) Contact us

Network Cable & Pipe Supports Ltd T/A Aremco Barriers
Email: sales@aremcobarriers.co.uk
Phone: 01384 566222
Address: 41-44 King Street, Old Hill, Cradley Heath, West Midlands B64 6JH

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